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At showpings.com, operated by Skies & Ship LLC, we want you to be satisfied with your purchase. Please review our Refunds & Returns Policy below.
1. Returns Eligibility
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery
- Items must be unused, unworn, and in the original packaging
- Proof of purchase (order number or receipt) is required
Certain items may be non-returnable, including:
- Clearance or sale items
- Gift cards
- Items marked as final sale
2. How to Initiate a Return
To start a return, please contact us at:
Include:
- Your order number
- Reason for return
- Photos (if the item is damaged or defective)
Returns sent without prior approval may not be accepted.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Shipping fees are non-refundable.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 7 days of delivery
- Provide clear photos of the issue
We will offer a replacement or refund at no additional cost.
5. Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be issued to your original payment method within 5–10 business days
Please note:
- Processing times may vary depending on your bank or payment provider
- Original shipping charges are not refundable
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your card issuer or bank (processing times may vary)
- If the issue persists, contact us at skiesandship@gmail.com
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us with details and photos of the item.
8. Cancellations
- Orders can only be canceled within 12 hours of purchase.
- Once an order has been processed or shipped, it cannot be canceled.
9. Contact Information
For questions about refunds or returns, please contact us:
Skies & Ship LLC
30 N Gould St #45462 Sheridan, WY 82801
Email: skiesandship@gmail.com