Refunds & Returns

1. Overview

Thank you for shopping with Showpings.com, operated by Skies & Ship LLC.
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

This policy explains how returns and refunds work for purchases made through Showpings.com.

2. Return Window

You have 15 days from the date you receive your order to request a return.
If 15 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

3. Eligibility for Returns

To qualify for a return:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags and accessories included.

  • You must provide proof of purchase (order confirmation or receipt).

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Clearance or sale items (marked “Final Sale”)

  • Perishable goods or hygiene-related items (e.g., cosmetics, undergarments, personal care items)

  • Customized or personalized products

4. How to Request a Return

To initiate a return, please contact us at:
📧 Support@showpings.com

Include the following information:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if applicable, for damaged or defective items)

Once your request is approved, we’ll provide you with return instructions and the return shipping address.

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item).

  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return packages.

6. Refunds

Once we receive and inspect your return, we will notify you by email.
If your return is approved, a refund will be issued to your original payment method within 5–10 business days.

Please note:

  • Shipping fees are non-refundable.

  • If you received a free shipping offer, the actual shipping cost may be deducted from your refund.

7. Exchanges

If you wish to exchange an item (for a different size, color, or replacement), please contact us within 15 days of delivery.
We will provide instructions and confirm availability before processing the exchange.

8. Damaged or Defective Items

If your order arrives damaged or defective:

  1. Contact us within 7 days of delivery at Support@showpings.com.

  2. Include photos of the item and packaging.
    We will arrange a replacement or issue a full refund, depending on your preference and product availability.

9. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider — it may take some time for refunds to post.
    If you’ve done all of this and still haven’t received your refund, please contact us at Support@showpings.com.

10. Contact Us

For any questions about returns or refunds, please contact us:

Skies & Ship LLC
Email: Support@showpings.com
Address: 30 N Gould St #45462, Sheridan, WY 82801